Please read these terms carefully before registering or using the 12joker platform. By accessing our services, you confirm that you have read, understood, and agreed to be bound by these terms.
Last Updated: 1 January 2026Access to 12joker is strictly limited to individuals aged 21 years and above. Age verification is mandatory before any withdrawal is processed.
All bonuses are subject to wagering requirements detailed in this document. Bonus funds must meet the stated rollover conditions before withdrawal is permitted.
Withdrawals are processed via verified payment methods only. Processing times vary by channel — e-wallets are typically fastest, followed by bank transfer and crypto.
Fraudulent activity, multi-accounting, bonus abuse, and use of automated software are strictly prohibited and will result in immediate account suspension.
Any disputes arising from the use of our platform should be submitted to our support team in writing. 12joker's decision on all disputes is final, subject to applicable law.
12joker reserves the right to amend these Terms & Conditions at any time. Continued use of the platform following notification of changes constitutes acceptance of the revised terms.
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Member", "Player", "User") and 12joker ("Company", "Platform", "we", "us", "our"), governing your access to and use of the 12joker website accessible at https://12joker.cam and all associated services, products, and features offered therein (collectively, the "Service").
By registering an account, accessing the platform, depositing funds, or participating in any game or promotion offered by 12joker, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.
If you do not agree with any part of these Terms, you must immediately cease using the Service and close your account by contacting our support team.
For the purposes of these Terms, the following definitions shall apply:
Membership at 12joker is subject to the following eligibility conditions, all of which must be satisfied at the time of registration and maintained throughout the Member's use of the Service:
Each Member is permitted to hold only one (1) Account on the 12joker platform. The creation of multiple accounts — whether using the same or different personal details — constitutes a material breach of these Terms and will result in the permanent closure of all associated accounts and the forfeiture of any balances therein.
Members are solely responsible for maintaining the confidentiality of their login credentials, including their username and password. 12joker will never request your password via live chat, email, or any other communication channel. You must notify our support team immediately if you suspect unauthorised access to your account.
Members must ensure that all account information remains accurate and up to date. Changes to personal details — including phone number, email address, and registered payment methods — must be communicated to the support team and verified prior to taking effect.
Accounts that have recorded no login activity for a continuous period of twelve (12) months will be classified as dormant. 12joker reserves the right to apply a monthly administrative fee to dormant accounts and, where balances are reduced to zero, to close such accounts. Members will be notified by email prior to any dormancy fee being applied.
12joker accepts deposits via the following channels: Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow QR, FPX (supporting Maybank, CIMB, Public Bank, Hong Leong, and other participating banks), 7-Eleven CLiQQ, Bitcoin (BTC), Ethereum (ETH), Tether USDT (TRC20), and Litecoin (LTC). The available methods and applicable limits may be updated from time to time without prior notice.
Minimum and maximum deposit amounts vary by payment method. In general, e-wallet deposits carry a minimum of MYR 30 and bank transfer deposits carry a minimum of MYR 100. Daily, weekly, and monthly deposit limits may be set by the Member through the account settings under the Responsible Gambling tools section.
E-wallet deposits (Touch 'n Go, Boost, GrabPay) are processed instantly upon confirmation. Bank transfers via FPX or DuitNow are typically credited within 5 to 10 minutes. Cryptocurrency deposits require a minimum number of network confirmations as specified at time of transaction — typically 15 to 30 minutes depending on network congestion.
Members must only deposit using payment instruments registered in their own name. 12joker will not accept deposits made from third-party accounts. Any deposit identified as originating from a third party will be returned to the source, and the Member's account may be subject to review.
Members may request a withdrawal only after successfully completing KYC verification. Withdrawal requests will be declined where (a) wagering requirements on bonus funds have not been satisfied, (b) the Member's account is under review for suspicious activity, (c) the Member has exceeded their self-imposed withdrawal limits, or (d) the account is in an otherwise restricted state.
12joker targets the following withdrawal processing timelines: E-wallet withdrawals (Touch 'n Go, Boost, GrabPay) — 5 to 30 minutes; Bank transfer withdrawals — 30 minutes to 2 business hours; Cryptocurrency withdrawals — 15 to 60 minutes subject to network confirmation times. These are target timeframes and are not guaranteed. Delays caused by third-party payment processors are outside 12joker's direct control.
As a general rule, withdrawal requests must be directed to the same payment method used for the Member's most recent deposit. Where this is not technically possible, the Member should contact support to discuss alternative arrangements prior to submitting a withdrawal request.
Minimum withdrawal amounts are MYR 50 for e-wallets and bank transfers. Maximum withdrawal amounts per transaction and per calendar day are determined by the Member's account tier. VIP and Gold High Roller members are subject to enhanced limits as detailed in their respective tier terms. 12joker reserves the right to process large withdrawals in multiple tranches.
All bonuses and promotions offered by 12joker are subject to the specific terms and wagering requirements communicated at the time the bonus is offered. Unless otherwise stated, the following general bonus conditions apply across all promotions offered on the platform.
New Members are eligible for a Welcome Bonus on their first qualifying deposit, subject to the minimum deposit amount specified in the current promotion. The Welcome Bonus is available once per Member, per household, per device, and per payment method. 12joker reserves the right to withdraw, modify, or replace the Welcome Bonus at any time.
Bonus funds are subject to a wagering requirement as stated in the specific promotion terms. Wagering requirements must be completed within the validity period specified. Different game types may contribute different percentages toward wagering completion — slots typically contribute 100%, while live dealer games and sports betting may contribute at a reduced rate. Specific contribution rates are published with each promotion.
Members depositing via supported cryptocurrency channels (BTC, ETH, USDT, LTC) are eligible for an additional 2% bonus on each qualifying crypto deposit, credited up to a maximum of MYR 688 per qualifying transaction. Standard wagering requirements apply. This bonus is available to Members aged 21 and above only and is subject to the Company's general bonus terms.
The Refer A Friend programme awards MYR 50 to the referring Member for each friend who registers using the Member's unique referral link and completes their first qualifying deposit. Referral bonuses are credited within 48 hours of the referred Member satisfying the qualifying conditions. There is no cap on the number of referrals a Member may make, subject to 12joker's determination that referred Members are genuine new players and not related parties or duplicate accounts.
12joker actively monitors for bonus abuse, which includes but is not limited to: using multiple accounts to claim a bonus more than once, coordinated betting to circumvent wagering requirements, low-risk hedging strategies designed to reduce wagering contribution while clearing bonus funds, and collusion with other Members. Where bonus abuse is identified, 12joker reserves the right to forfeit all bonus balances, void related winnings, and close the Member's account.
The availability of specific games on the 12joker platform may vary and is subject to change without prior notice. Technical maintenance, licensing adjustments, or provider decisions may result in temporary or permanent removal of specific titles from the platform.
In the event of a game malfunction, software error, or communications failure that affects the outcome of a game round, 12joker reserves the right to void the affected round and return any wagers placed during the malfunction to the Member's account. Winnings resulting from a manifest error or malfunction will not be honoured.
Minimum and maximum bet limits apply to each game and are displayed within the game interface. Members may not exceed the stated maximum bet when bonus funds are active unless the specific promotion terms expressly permit otherwise.
Sports betting markets — including those covering the English Premier League (EPL), Liga Super Malaysia, UEFA competitions, UFC, and other major sporting events — are subject to the sports betting rules published on the platform. 12joker reserves the right to void bets placed on incorrect odds resulting from a pricing error, suspend markets pending event outcome verification, and limit bet sizes on specific markets at its discretion.
The following activities are strictly prohibited on the 12joker platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where applicable:
12joker is firmly committed to promoting responsible gambling practices among all Members. We provide a range of tools to assist Members in managing their gambling activity, including self-imposed deposit limits, session time reminders, reality check alerts, and a formal self-exclusion programme.
Members who wish to activate any of the above tools should access the Responsible Gambling section within their Account settings or contact our 24/7 support team. Self-exclusion requests will be actioned within one (1) business hour. During a self-exclusion period, 12joker will take reasonable steps to prevent the excluded Member from opening a new account, though absolute guarantees cannot be made where Members provide false information.
For more information about our responsible gambling tools, policies, and external support resources, please visit our dedicated Responsible Gambling page.
All content on the 12joker platform — including but not limited to text, graphics, logos, interface designs, software, game content, and trademarks — is the property of 12joker or its licensors and is protected by applicable intellectual property laws. Members are granted a limited, non-exclusive, non-transferable licence to access and use the Service solely for personal, non-commercial entertainment purposes.
Members may not reproduce, distribute, modify, publicly display, or create derivative works from any platform content without the express prior written consent of 12joker. Unauthorised use of platform content constitutes a breach of these Terms and may give rise to legal proceedings.
To the fullest extent permitted by applicable law, 12joker, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or loss of goodwill — arising from or related to your use of, or inability to use, the Service.
12joker does not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components. The Service is provided on an "as is" and "as available" basis. 12joker's total aggregate liability to any Member in respect of any claim shall not exceed the total amount deposited by that Member in the 12 months preceding the event giving rise to the claim.
Members may close their account at any time by contacting the 12joker support team in writing. Prior to account closure, any outstanding wagering requirements must be addressed. Upon closure, any remaining real-money balance (excluding non-withdrawable bonus funds) will be returned to the Member's verified payment method subject to standard KYC requirements.
12joker reserves the right to suspend, restrict, or permanently close any Member's account at any time and without prior notice where the Company has reasonable grounds to believe that the Member has violated any provision of these Terms, engaged in fraudulent or criminal activity, or where such action is required to comply with applicable legal or regulatory obligations.
Upon account closure or termination, all accrued bonus balances and loyalty points will be forfeited. Legitimate real-money balances will be returned to the Member's verified payment method, subject to any ongoing investigations or legal holds. Provisions of these Terms that by their nature should survive termination — including Sections 9, 11, 12, 14, and 16 — shall continue in full force and effect.
If you have a complaint or dispute regarding any aspect of the 12joker Service, you should contact our support team in the first instance via the live chat facility or by emailing [email protected]. Please provide full details of your complaint, including your account username, the date and time of the relevant event, and any supporting documentation.
12joker undertakes to respond to all formal complaints within five (5) business days of receipt. Where a dispute cannot be resolved through direct negotiation with our support team, the matter will be escalated to a senior member of the compliance team for review. The Company's decision on all disputes, once the internal complaints procedure has been exhausted, is final subject to any rights you may have under applicable Malaysian law.
12joker reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will notify registered Members by email to the address associated with their account at least seven (7) days prior to the changes taking effect. Non-material changes (such as typographical corrections or clarifications that do not alter the substantive rights or obligations of Members) may be made without notice.
Continued use of the 12joker platform after the effective date of any amended Terms constitutes the Member's acceptance of the revised Terms. Members who do not agree with any amended Terms should cease using the Service and close their account prior to the effective date of the changes.
These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the relevant competent courts, in accordance with applicable legal frameworks governing online gaming and digital services in the applicable territory.
Nothing in these Terms is intended to exclude or limit any rights that Members may have under applicable mandatory consumer protection laws.
If you have questions about these Terms and Conditions or any aspect of the 12joker Service, please contact us through the following channels:
Our support team is staffed with agents familiar with the needs of Malaysian players and is available across all major time zones to assist you promptly.
Our support team is available 24/7 to help you understand any aspect of our Terms & Conditions. You can also visit our FAQ page for answers to the most common questions from Malaysian players.
For players aged 21 and above only. Please gamble responsibly.