12joker is committed to protecting your personal data. This policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over it.
Last Updated: 1 January 2026All personal data transmitted to and from 12joker is encrypted using256-bit SSL. Data at rest is stored on secured, access-controlled servers with restricted internal permissions.
12joker does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to operate your account and comply with legal obligations.
You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within the timeframes specified in this policy.
We process your personal data only where we have a lawful basis to do so — including contractual necessity, legitimate interest, legal compliance, and, where required, your explicit consent.
When this Privacy Policy is materially updated, we will notify registered Members by email prior to changes taking effect. The effective date at the top of this page reflects the most recent revision.
For any privacy-related question or data subject request, you can reach our support team via live chat 24/7 or by writing to [email protected] — details are provided in Section 14of this policy.
This Privacy Policy ("Policy") describes how 12joker ("Company", "Platform", "we", "us", "our"), operating the website accessible at https://12joker.cam, collects, processes, stores, and protects personal data belonging to individuals ("Member", "User", "your") who register for, access, or interact with our online casino and sports betting services (collectively, the "Service").
12joker is committed to handling your personal data responsibly, transparently, and in compliance with applicable data protection laws and regulations. This Policy applies to all Members who access the Service from Malaysia, including from Kuala Lumpur, Penang, Johor Bahru, Shah Alam, Petaling Jaya, and all other locations.
By registering an account or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you must cease using the Service and contact our support team to close your account.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
12joker collects and processes the following categories of personal data in connection with the operation of the Service:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad/passport number | Account registration, KYC age verification, regulatory compliance |
| Contact Data | Email address, mobile phone number, residential address | Account communications, support correspondence transaction notifications |
| Financial Data | Payment method details (e-wallet account, bank account number crypto wallet address), transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, wagers placed, session duration, navigation paths | Responsible gambling monitoring, product improvement, personalisation |
| KYC Documentation | MyKad scan, passport image, selfie photograph | Identity and age verification prior to first withdrawal |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer support, dispute resolution, quality assurance |
We do not collect or process Special Category data (such as racial or ethnic origin, political opinions, health data, or sexual orientation) unless specifically required by law and with your explicit consent.
The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or participate in any promotion. You are not obligated to provide all requested information, but failure to provide mandatory data may prevent us from delivering certain aspects of the Service.
When you access the 12joker platform, we automatically collect certain technical and usage data through cookies, web beacons, and similar tracking technologies. This includes your IP address, device characteristics, browser type, referring URL, pages visited, and time spent on the platform. This data is used primarily for security, fraud detection, and platform performance monitoring.
When you conduct a financial transaction through a supported payment method — such as Touch'n Go eWallet, Boost, GrabPay, DuitNow, Maybank FPX, CIMB, Public Bank, Hong Leong Bank, or a cryptocurrency network — the relevant payment processor may share transaction confirmation data and basic account identification information with us to facilitate settlement and fraud prevention.
We may use third-party identity verification providers to assist in processing KYC documentation. These providers process verification data strictly on our behalf and under contractual data protection obligations equivalent to those described in this Policy.
12joker processes your personal data for the following purposes:
12joker processes your personal data only where a valid legal basis exists. The principal legal bases we rely upon are as follows:
12joker does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only where necessary to deliver the Service, comply with legal obligations, or protect the security of the platform and its Members.
Your personal data may be shared with the following categories of third parties under appropriate contractual safeguards:
Some of our third-party service providers operate outside Malaysia. Where personal data is transferred internationally, 12joker ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain a level of protection equivalent to that described in this Policy.
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to deliver certain functionality. 12joker uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform.
You can manage or disable cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use core platform features.
12joker retains personal data for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. The general retention periods we apply are as follows:
When personal data is no longer required and the applicable retention period has expired, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.
12joker implements a comprehensive range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our security programme includes:
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. Members are encouraged to use strong, unique passwords, enable two-factor authentication where available, and contact support immediately if they suspect their account has been compromised.
As a Member of12joker, you have the following rights in respect of your personal data. These rights are subject to applicable legal limitations and may be affected by ongoing regulatory investigations or legal holds.
To exercise any of the above rights, please submit a written request to our support team via live chat or email at [email protected] with the subject line "Data Subject Request — [Your Username]". We will acknowledge receipt within three (3) business days and complete your request within thirty (30) days, extendable by a further sixty (60) days where the complexity of the request warrants it.
The 12joker platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step before any Member can process their first withdrawal, and we apply robust KYC procedures to enforce this requirement.
If we discover that personal data has been collected from an individual under 21 years of age, we will immediately close the associated account, return any deposited funds to the original payment source, forfeit any winnings accumulated, and securely delete all personal data associated with that account.
If you believe that a minor has registered an account on the 12joker platform, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action.
12joker reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the nature of our Service. The "Last Updated" date at the top of this page reflects when the most recent changes were made.
Where amendments are material — meaning they substantively affect how we collect or use your personal data, or alter your rights — we will notify registered Members by email to the address associated with their account at least seven (7) days before the changes take effect. For non-material amendments (such as typographical corrections or clarifications), the updated Policy will be posted without advance notice.
Your continued use of the 12joker platform after the effective date of any amended Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should cease using the Service and contact our support team to initiate account closure.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a privacy concern, please contact us through the following channels:
We aim to acknowledge all privacy-related correspondence within three (3) business days. Complex data subject requests will be completed within thirty (30) days as described in Section 11.
Our support team is staffed with personnel familiar with Malaysian data privacy expectations and is available across all time zones relevant to Malaysian players to assist you promptly.
Our support team is available around the clock to help you understand how your data is handled at 12joker. You can also review our FAQ for quick answers to common privacy and account questions.
For players aged 21 and above only. Please gamble responsibly.